Refund & Cancellation Policy

This policy applies to AIME's directly sold subscriptions and distinguishes business customers from individual consumers. A signed service order form controls its own cancellation and milestone terms. For cancellations, withdrawal, mistaken charges or complaints, use account billing controls or email legal@aime.gr with the order identifier. Cancellation of the next renewal is different from withdrawal from a new distance contract.

You may cancel renewal at any time. A monthly subscription normally remains available through its current paid month; an annual subscription normally remains available through its current paid year. Cancellation prevents the next charge at period end. There is no automatic unused-time or prorated refund solely for cancelling renewal. Mandatory law, an AIME remedy or a specific written agreement can require a different outcome. If billing controls fail, email us before renewal and we will process a timely request without making access to the control a condition of your rights.

An individual purchasing an eligible Product as a consumer at a distance ordinarily has 14 calendar days from contract conclusion to notify AIME of withdrawal without reason. Send an unequivocal statement by email to legal@aime.gr before the period ends. You may use: “I withdraw from my contract for [Product/plan], ordered on [date], under [name/email].” We acknowledge and assess the request. A request for immediate performance during the withdrawal period is separate from acceptance of the Terms. Starting a continuing digital service does not by itself remove the withdrawal right. If you requested immediate performance and then withdraw, applicable law may require proportionate payment for service actually supplied up to notice. Loss of the service-contract right after full performance and any separate non-tangible digital-content exception require their own statutory conditions; checkout acknowledgement is not a blanket waiver.

Where withdrawal is valid, AIME reimburses payments due without undue delay and within the statutory period, using the original method unless you agree otherwise, subject to any lawful proportionate charge for requested early service. If a digital service is not supplied or does not conform, statutory rights to supply, conformity, price reduction or termination and repayment remain. We also review duplicate charges, incorrect charges and AIME-caused material service failure promptly and correct or refund them as appropriate. Nothing here narrows mandatory consumer rights. Businesses may request a contractual or goodwill remedy, assessed against the order and applicable law.

A no-card free tier or trial is not a paid subscription and produces no subscription refund. QuickScan's 14-day no-card trial does not automatically charge or start a paid plan. Website Launch 24h and Sales Engine Setup use their signed order forms for deposits, milestones, cancellation and third-party costs. Bookr setup fees are agreed and invoiced manually, separate from recurring SaaS checkout. A service-specific exclusion is effective only if stated in its signed order form and permitted by law.

We confirm the decision and amount, including any lawful deduction, in writing. Stripe or the original payment provider processes card refunds; settlement time can depend on the payment method. Contact legal@aime.gr if the result is disputed. Consumers may also approach the competent consumer-protection authority or court. This policy does not replace statutory routes.