Privacy • GDPR • Διαγραφή Δεδομένων

Delete My Data / Διαγραφή των Δεδομένων μου

Follow the steps below to remove your AIME account, request a manual deletion, or contact our privacy team. Όλες οι διαδικασίες είναι διαθέσιμες και στα ελληνικά — απαντούμε από το privacy@aime.gr.

Self-service deletion

AIME Dashboard (app.aime.gr)

  1. Sign in and open Settings → Profile & Security.
  2. Export invoices or usage reports if you need a record.
  3. Click “Delete account & data”, confirm the checklist, and approve the email verification prompt.
  4. We immediately revoke access tokens, queue Stripe cancellations, and purge stored content within 24 hours.

Auth Portal (auth.aime.gr)

  1. Visit auth.aime.gr and click “Privacy & security”.
  2. Select “Delete my login profile”. This removes your authentication data, active sessions, and linked social login tokens.
  3. If your organisation manages users centrally, ask your workspace admin to remove your seat first.

Manual request flow

Send a deletion request

  • Email privacy@aime.gr (or legal@aime.gr for contractual matters) from the address associated with your AIME account.
  • Include any product workspaces or custom domains we host for you, plus the preferred deadline if it is sooner than our 30-day SLA.
  • If you represent a customer, attach a signed authorization that shows you can submit the request on their behalf.

Verify your identity

  • We reply within one business day to confirm receipt and share a secure upload link if additional proof is needed.
  • Business customers may be asked for the last invoice ID or the organisation slug to prevent unauthorized deletion.

Track status

  • Once verified, we queue deletions across all AIME systems — database, billing, cache, and file storage.
  • You receive a final confirmation email (in Greek & English) when every dataset reports 0 remaining rows.

Email: privacy@aime.gr · Legal: legal@aime.gr · For urgent removals, call the number in your subscription invoice and mention “Right to Erasure”.

What we delete

  • Database records (profiles, product content, automation logs, AI outputs).
  • Authentication metadata, sessions, social login tokens, and magic links.
  • Billing records — customer objects, invoices, subscriptions, and tax evidence (after legal retention periods).
  • Uploaded files and temporary cached assets.
  • AI prompts and responses stored for analytics.

* Certain finance records must be retained for up to 10 years under Greek tax law. They are immediately anonymised and stored separately from operational systems.

Timelines & notifications

Self-service deletions
Instant revocation · 24h purge
Manual requests
Acknowledged in 1 business day
Full account wipe
Completed within 30 days (GDPR Art.17)

Θα λάβετε ενημέρωση στα Ελληνικά και στα Αγγλικά, με αριθμό αιτήματος και σύνοψη των συστημάτων που καθαρίστηκαν. Εάν θεωρείτε ότι δεν απαντήσαμε εγκαίρως, μπορείτε να επικοινωνήσετε με την Αρχή Προστασίας Δεδομένων (www.dpa.gr).

Need extra assistance?

Our privacy champions can walk you through bulk tenant wipes, proof-of-deletion letters, or regulator-facing documentation.

Contact SupportEmail privacy@aime.gr
Delete My Data | AIME