Privacy • GDPR • Διαγραφή Δεδομένων

Delete My Data / Διαγραφή των Δεδομένων μου

Follow the steps below to remove your AI-ME account, request a manual deletion, or contact our privacy team. Όλες οι διαδικασίες είναι διαθέσιμες και στα ελληνικά — απαντούμε από το privacy@aime.gr.

Self-service deletion

AI-ME Dashboard (app.aime.gr)

Sign in and open Settings → Profile & Security.
Export invoices or usage reports if you need a record.
Click “Delete account & data”, confirm the checklist, and approve the email verification prompt.
We immediately revoke access tokens, queue Stripe cancellations, and purge stored content within 24 hours.

Auth Portal (auth.aime.gr)

Visit auth.aime.gr and click “Privacy & security”.
Select “Delete my login profile”. This removes Supabase auth metadata, sessions, and linked OAuth tokens.
If your organisation manages users centrally, ask your workspace admin to remove your seat first.

Manual request flow

Send a deletion request

Email privacy@aime.gr (or legal@aime.gr for contractual matters) from the address associated with your AI-ME account.
Include any product workspaces or custom domains we host for you, plus the preferred deadline if it is sooner than our 30-day SLA.
If you represent a customer, attach a signed authorization that shows you can submit the request on their behalf.

Verify your identity

We reply within one business day to confirm receipt and share a secure upload link if additional proof is needed.
Business customers may be asked for the last invoice ID or the organisation slug to prevent unauthorized deletion.

Track status

Once verified, we queue deletions across Supabase, Stripe, Upstash, and Render caches.
You receive a final confirmation email (in Greek & English) when every dataset reports 0 remaining rows.

Email: privacy@aime.gr · Legal: legal@aime.gr · For urgent removals, call the number in your subscription invoice and mention “Right to Erasure”.

What we delete

Supabase tables (profiles, product content, automation logs, AI outputs).
Authentication metadata, sessions, OAuth refresh tokens, and magic links.
Stripe customer objects, invoices, subscriptions, and tax evidence (after legal retention periods).
Files stored in Supabase Storage and transient assets in Upstash Redis.
LLM prompts and responses cached for fine-tuning or analytics.

* Certain finance records must be retained for up to 10 years under Greek tax law. They are immediately anonymised and stored separately from operational systems.

Timelines & notifications

Self-service deletions: Instant revocation · 24h purge
Manual requests: Acknowledged in 1 business day
Full account wipe: Completed within 30 days (GDPR Art.17)

Θα λάβετε ενημέρωση στα Ελληνικά και στα Αγγλικά, με αριθμό αιτήματος και σύνοψη των συστημάτων που καθαρίστηκαν. Εάν θεωρείτε ότι δεν απαντήσαμε εγκαίρως, μπορείτε να επικοινωνήσετε με την Αρχή Προστασίας Δεδομένων (www.dpa.gr).

Need extra assistance?

Our privacy champions can walk you through bulk tenant wipes, proof-of-deletion letters, or regulator-facing documentation.

Contact Support Email privacy@aime.gr

Loading…

Preparing your AI-powered experience…

Self-service deletion

AI-ME Dashboard (app.aime.gr)

Sign in and open Settings → Profile & Security.
Export invoices or usage reports if you need a record.
Click “Delete account & data”, confirm the checklist, and approve the email verification prompt.
We immediately revoke access tokens, queue Stripe cancellations, and purge stored content within 24 hours.

Auth Portal (auth.aime.gr)

Visit auth.aime.gr and click “Privacy & security”.
Select “Delete my login profile”. This removes Supabase auth metadata, sessions, and linked OAuth tokens.
If your organisation manages users centrally, ask your workspace admin to remove your seat first.

Manual request flow

Send a deletion request

Email privacy@aime.gr (or legal@aime.gr for contractual matters) from the address associated with your AI-ME account.
Include any product workspaces or custom domains we host for you, plus the preferred deadline if it is sooner than our 30-day SLA.
If you represent a customer, attach a signed authorization that shows you can submit the request on their behalf.

Verify your identity

We reply within one business day to confirm receipt and share a secure upload link if additional proof is needed.
Business customers may be asked for the last invoice ID or the organisation slug to prevent unauthorized deletion.

Track status

Once verified, we queue deletions across Supabase, Stripe, Upstash, and Render caches.
You receive a final confirmation email (in Greek & English) when every dataset reports 0 remaining rows.

Email: privacy@aime.gr · Legal: legal@aime.gr · For urgent removals, call the number in your subscription invoice and mention “Right to Erasure”.

What we delete

Supabase tables (profiles, product content, automation logs, AI outputs).

Authentication metadata, sessions, OAuth refresh tokens, and magic links.

Stripe customer objects, invoices, subscriptions, and tax evidence (after legal retention periods).

Files stored in Supabase Storage and transient assets in Upstash Redis.

LLM prompts and responses cached for fine-tuning or analytics.

* Certain finance records must be retained for up to 10 years under Greek tax law. They are immediately anonymised and stored separately from operational systems.

Timelines & notifications

Self-service deletions

Instant revocation · 24h purge

Manual requests

Acknowledged in 1 business day

Full account wipe

Completed within 30 days (GDPR Art.17)